At JustUPay, we are committed to providing exceptional service and ensuring customer satisfaction. If you have any grievances or concerns regarding our products or services, please review the following policy.
You may submit your grievance by contacting our Customer Grievance Team via:
Email: support@justupay.com
Phone: +91 7780 000 234
Please include your Transaction ID, a detailed description of your issue, and any supporting documents.
We will acknowledge receipt of your grievance within 24 hours. Our team will review your complaint and aim to resolve it within 7-10 business days. If additional information is needed, we will contact you.
If you are not satisfied with the resolution, you may escalate your grievance by contacting our Customer Grievance Manager at:
Email: grievance@justupay.com
All grievance-related communications will be treated with strict confidentiality. We ensure transparency in our process and are dedicated to addressing your concerns fairly.
For further assistance or queries, please contact us at:
JustUPay, TICKPAY PRIVATE LIMITED
53, MUGMA MORE, BRINDAWANPUR,
OPPOSITE PANCHAYAT BHAWAN, DHANBAD,
Jharkhand, 828204 INDIA
Email: support@justupay.com
Phone: +91 7780 000 234